Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page. Our collections follow standard international sizing, but specific measurements are provided for precise fitting.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure rapid delivery. You may request a cancellation within 30 minutes of placement; otherwise, you may return the items once received.
Are your garments ethically manufactured?
Yes, Maison Close is committed to ethical production. We partner with certified manufacturers who uphold high standards for labor rights and sustainable craftsmanship.
How should I care for my delicate fashion pieces?
We recommend hand washing in cold water with mild detergent or using a professional dry cleaning service to preserve the integrity of the fabrics.
Do you offer international shipping?
We ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
What should I do if I receive a damaged item?
Please contact our support team immediately at [email protected] with your order number and a photo of the defect for a swift replacement or refund.